Customer satisfaction is one of our goals. We are committed to providing you with quality products and outstanding customer service. Should our merchandise or service ever fail to meet your expectations, please call our Customer Service department.
We accept unopened, resalable merchandise that is in its original condition provided it was purchased in the last 30 days.
Any claims for shortage or damage must be made promptly within 5 days of receipt of goods. All returns require a Return Authorization from Customer Service.
Returns and refunds are at the discretion of the Sales and Accounting Departments.
No cash refund will be issued but Omega Alpha Canada will exchange any returned item(s) for products of a comparable value, or issue a credit memo.
Omega Alpha Canada will ship with a delivery time of 2-14 days or more depending on the destination. Shipping is by Canada Post Service or our designated courier service. We have no control on specific delivery times to the destination.
Most orders in stock are shipped between 1 and 2 business days. If an item is not in stock, we will notify you and provide a reasonable expectation level as to when these items will be received.
A customer may request their own carrier, or shipment via air express, but will pay all shipping charges regardless of the amount or dollar value of the order.
Omega Alpha Canada shipping charges for purchases at our Online Store is as follows:
Shipping destination Canada:
$15.00 per order, if total purchases (excluding taxes) is less than $200.00
Free shipping per order, if total purchases (excluding taxes) is $200.00 or greater.
Customers are responsible for assuring that the product can be lawfully imported to the destination country. When ordering, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Purchases may be subject to these import taxes, custom duties and fees. These fees can vary widely from country to country. Please contact your local customs office for further information.
Unless previous credit arrangements have been determined, all orders are C.O.D. Credit terms for eligible customers are Net 30 Days.
Payments may be made by cash, cheque, and money order, VISA or MasterCard.
Any cheques returned NSF (Non-Sufficient Funds) will have an NSF charge of $25. added to the account for each instance.
Overdue accounts (any amounts past 30 days) may be subject to late payment charges of 24% annually (calculated at 2% monthly) on unpaid balances.
Accounts which are overdue 90 days, or who issue 2 or more NSF cheques will have all credit privileges rescinded and will become C.O.D. accounts. At our discretion, credit may again be offered once all overdue balances are paid. Accounts past 90 days may also be turned over to our collection agency.
Please make sure that you input a valid shipping address in your order form. We strongly recommend you double check your order information before submitting the order. Any mistake may cause the non-delivery of the product and will be at the expense of the customer. If after you have placed your order, you notice that the address was specified incorrectly, please contact us immediately within 24 hours to inform us by phone or email.
Prices and discounts are determined by Omega Alpha Canada according to market conditions and availability of raw ingredients. All customers will receive our list pricing current at time of order. Any discounts will be applied according to the Volume Discount Program or to any Special Promotion in effect at time of placing order. No discounts will be applied after the expiry date of any Special Promotion.
The company reserves the right to issue or rescind any price or discount at any time. Although we reserve the right to change prices without notice at any time, customers in good standing will receive at least 30 days’ notice of any change in pricing structure.
This site is provided by Omega Alpha Canada on an “as is” and “as available” basis. Omega Alpha Canada makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, Omega Alpha Canada disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Omega Alpha Canada will not be liable for any damages of any kind, except where such liability is specifically assumed in these terms and conditions, arising from the use of this site, including, but limited to direct, indirect, incidental, punitive, and consequential damages.